This page explains some basic Ideas of eC-Messenger. More Information may always be obtained from the comprehensive User Manual
– this is a summary to understand the API concepts only.
The software offers functionality to compose messages, manage recipient groups and to manage data for complex individualization of messages. There is a sophisticated role based permission system.
Below are the main entities of eC-Messenger and their relationship. While a User always "belongs" to a customer, groups and its members are part of a domain (aka system) Customer systems may span more than one internet domain.
Users, Members and Groups have properties. Properties can be used for individualizing a message during its sendout. For this purpose, a message uses special tags as placeholders or flow-control elements.
eC-Messenger is collecting various information during its messaging activities, such as a members bounce state, read-tracking and link tracking or tracing recipient activities even when acessing other systems (e.g. Online-Shops). This information is available Online by various reports.
eC-Messenger contains a security system, that is based on single fine-grained permissions (e.g. the Permission to add users to a group or to send a message). Permissions are in relation to the System or to groups. For a simple use, these permissions are assigned to Roles. Any User is always in a Role in relation to the system or a group.
While many things can be done trough the API methods described here, Security related things can only be done trough eC-Messengers Web User Interface.